This Privacy Policy explains how Wattina collects, uses, stores, and protects information when you visit our website, place an order, contact customer support, or interact with our services.

Wattina is operated by Samga Asriam LLC, a U.S.-registered company. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect information that you provide directly to us, as well as information collected automatically through your device, browser, or website activity.

Personal Information You Provide

We may collect personal information that you voluntarily provide when you place an order, create an account, contact us, submit a support request, or communicate with us.

This information may include:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order details
  • Customer support messages
  • Return or refund request information
  • Communication history
  • Payment-related information processed securely by third-party payment providers

We use this information to process orders, arrange shipping, provide customer support, handle returns and refunds, and communicate with customers about their orders.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website or source
  • Actions taken on our website
  • Cookies and similar tracking technologies

This information helps us operate our website, improve website performance, detect technical issues, prevent fraud, and improve the customer experience.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Processing and fulfilling customer orders
  • Confirming payment and order details
  • Arranging shipping and delivery
  • Providing order tracking information
  • Communicating with customers about orders, updates, shipping, returns, refunds, or support requests
  • Responding to customer inquiries
  • Managing returns, refunds, replacements, or order-related issues
  • Improving website functionality, performance, and user experience
  • Personalizing website experience where applicable
  • Detecting, preventing, and addressing fraud, unauthorized transactions, abuse, or security issues
  • Maintaining business records
  • Complying with legal, tax, accounting, regulatory, or operational obligations
  • Enforcing our website policies, terms, and agreements

We do not sell or rent your personal information.

3. Payment Information

All payment transactions on Wattina are processed securely through third-party payment providers.

Wattina does not store or have direct access to your full payment card details, such as full credit card numbers, debit card numbers, or card security codes.

Payment-related information may be processed by secure third-party payment providers, such as Stripe, PayPal, or other payment processors available at checkout. These providers process payment information according to their own privacy, security, and compliance policies.

Any payment methods, taxes, shipping fees, discounts, or order totals will be displayed during checkout before payment is completed.

4. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar tracking technologies to operate and improve our website.

These technologies may be used to:

  • Enable core website functionality
  • Keep items in your shopping cart
  • Remember user preferences
  • Improve website speed and performance
  • Analyze website traffic and customer behavior
  • Understand how visitors interact with our website
  • Help detect fraud, abuse, or technical issues
  • Support marketing or advertising measurement where applicable

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, including shopping cart functionality, checkout, account access, or other parts of the customer experience.

5. Sharing of Information

We may share customer information only as necessary to operate our business, fulfill orders, provide services, comply with legal obligations, or protect our rights.

We may share information with:

  • Payment processors
  • Shipping carriers
  • Fulfillment partners
  • Customer support and communication service providers
  • Website hosting and security providers
  • Analytics and performance service providers
  • Fraud prevention and risk management service providers
  • Professional advisors, such as legal, accounting, or compliance providers
  • Government, legal, or regulatory authorities when required by applicable law

These third parties are authorized to use customer information only as necessary to provide services to Wattina or to comply with legal obligations.

We do not sell or rent customer personal information to third parties.

6. Shipping, Fulfillment, Returns, and Customer Support

To process and deliver orders, we may share necessary order and contact information with shipping carriers, fulfillment partners, and service providers.

This may include:

  • Customer name
  • Shipping address
  • Phone number
  • Email address
  • Order details
  • Tracking information
  • Return or refund details, when applicable

This information is used to fulfill orders, provide tracking updates, process returns and refunds, resolve delivery issues, and assist customers with support requests.

Wattina currently ships within the United States only. For details about shipping timelines, fees, carriers, and delivery policies, please review our Shipping Policy.

For details about return eligibility, refund timelines, and return shipping responsibilities, please review our Returns & Refunds Policy.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These safeguards may include secure website connections, limited access to customer information, third-party payment processing, fraud monitoring, and operational security practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Customers are responsible for keeping their account login information secure and for notifying us if they believe their account or order information has been accessed without authorization.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain information to:

  • Process and fulfill orders
  • Provide customer support
  • Manage returns, refunds, or disputes
  • Maintain business and transaction records
  • Comply with legal, tax, accounting, or regulatory obligations
  • Prevent fraud or unauthorized activity
  • Enforce our policies, terms, and agreements

When information is no longer needed, we may delete, anonymize, or securely retain it according to applicable legal and business requirements.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Request restriction of certain processing activities
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications, where applicable

To request access, correction, deletion, or other privacy-related assistance, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

Please note that we may retain certain information when required for legal, tax, accounting, fraud prevention, dispute resolution, or legitimate business purposes.

10. Email Communications

We may use your email address to send order-related communications, including:

  • Order confirmations
  • Payment confirmations
  • Shipping updates
  • Tracking information
  • Return or refund updates
  • Customer support responses
  • Important service or policy updates

If you subscribe to marketing emails, you may receive promotional messages from us. You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email or by contacting us.

Please note that even if you opt out of marketing emails, we may still send transactional or service-related messages related to your orders, account, support requests, or legal notices.

11. Children’s Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites, services, payment providers, tracking pages, or other external resources.

We are not responsible for the privacy practices, security practices, content, or policies of third-party websites or services. We encourage customers to review the privacy policies of any third-party websites or services they visit.

13. Changes to This Privacy Policy

Wattina may update or modify this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Changes take effect when they are posted on this page, unless otherwise stated.

The most current version of this Privacy Policy applies to your use of our website.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or privacy-related requests, please contact us:

Wattina
Operated by Samga Asriam LLC

Email: [email protected]
Phone: (+1) 719-285-0616
Address: 10603 Cherrybrook Cir, Highlands Ranch, CO 80126, United States

Customer Support Hours:
Monday – Saturday, 7:00 AM – 5:00 PM (MST)

Response Time:
We aim to respond within one business day.