ORDERING
1. How do I place an order on your website?
It’s easy! Simply browse our products and add your desired items to your cart. Once you’re ready to check out, enter your shipping and billing information, choose your preferred payment method, and submit your order. You’ll receive a confirmation email with all the details of your purchase.
2. Can I make changes to my order after it has been placed?
Unfortunately, once an order has been placed, we are unable to make any changes to it. This includes changing the shipping address, adding or removing items, or canceling the order. If you have any questions or concerns, please reach out to our customer service team at [email protected].
3. Can I track my order?
Yes! As soon as your order ships, you’ll receive a tracking number via email. You can use this tracking number to monitor the progress of your package on our website or on the shipping carrier’s website.
SHIPPING
1. Where do you ship to?
We currently ship within the United States only.
2. How long will it take for my order to arrive?
Our processing time is typically 2-3 business days, and shipping time is 4-8 business days, depending on your location. Please note that during busy periods, such as holidays or sales, processing times may be slightly longer.
3. How much does shipping cost?
Shipping is a flat rate of $6.00 per order.
4. What if my package is lost or damaged during shipping?
We take great care in packaging and shipping your orders, but in the rare event that your package is lost or damaged during transit, please reach out to our customer service team at [email protected]. We will work with you to resolve the issue as quickly as possible.
RETURN & REFUND
1. What is your return policy?
We offer a 30-day return policy on all products. If you’re not satisfied with your purchase for any reason, simply return the item(s) in their original condition within 30 days of receipt. You’ll be refunded the purchase price, less any shipping costs.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected]. We’ll provide you with a return authorization number and instructions on how to return the item(s).
3. How long does it take to process a refund?
Refunds are typically processed within 4-10 business days of receiving your returned item(s).
CANCELLATION
1. Can I cancel my order?
You may cancel your order at any time before it has been shipped. Once your order has shipped, it cannot be canceled. If you need to cancel your order, please contact our customer service team at [email protected].
2. What if I receive an incorrect or damaged item?
If you receive an incorrect or damaged item, please contact our customer service team at [email protected] as soon as possible. We’ll work with you to resolve the issue and send a replacement item if necessary.
PAYMENT
1. What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal.
2. Is my payment information secure?
Yes! We take the security of your payment information very seriously. All transactions are encrypted and processed through a secure payment gateway to protect your personal and financial information.