These Billing Terms & Conditions explain how payments, billing, pricing, order confirmation, billing disputes, fraud prevention, and refunds are handled when you place an order on Wattina.

Wattina is operated by Samga Asriam LLC, a U.S.-registered company. By placing an order on our website, you agree to the terms outlined in these Billing Terms & Conditions.

1. Accepted Payment Methods

Wattina accepts secure payment methods displayed at checkout.

Accepted payment options may include:

  • Credit cards and debit cards processed through Stripe
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • PayPal

Available payment methods may vary depending on checkout settings, payment provider availability, order location, or fraud prevention requirements.

All payment transactions are processed through secure third-party payment providers. Wattina does not store full credit card or debit card numbers on our website.

2. Secure Payment Processing

Full payment is required at the time an order is placed.

Payments are processed securely by third-party payment providers that use industry-standard security practices and payment protection measures.

Payment providers may comply with applicable payment security standards, including PCI DSS where required.

Wattina does not store or have direct access to your full payment card details, including full card numbers or card security codes.

To help protect customers and our business, additional payment verification may be required before an order is processed.

If payment authorization fails, is declined, or cannot be verified, the order may be delayed, placed on hold, or canceled.

3. Pricing and Currency

All prices displayed on the Wattina website are listed in:

U.S. Dollars (USD)

Product prices may change at any time without prior notice.

Applicable taxes, shipping fees, discounts, and order totals are calculated and displayed at checkout before payment is completed.

Customers are responsible for reviewing all order details before submitting payment, including:

  • Product name
  • Size, color, design, or variation
  • Quantity
  • Product price
  • Shipping fee
  • Taxes, if applicable
  • Discounts or promotions
  • Billing and shipping information
  • Final order total

4. Taxes and Shipping Fees

Applicable sales tax may be calculated and displayed at checkout based on the order details, shipping address, and applicable tax rules.

Shipping fees are displayed at checkout before payment is completed.

For U.S. orders, Wattina currently offers:

Flat-rate shipping: $4.99

If a free shipping promotion is available, the eligibility requirements and shipping cost will be displayed on the website or at checkout before payment is completed.

Wattina does not charge hidden handling fees. Any applicable charges will be shown before you place your order.

For more details, please review our Shipping Policy.

5. Order Confirmation and Invoice

After your order is successfully placed, a digital order confirmation will be sent to the email address provided at checkout.

The order confirmation may include:

  • Order number
  • Product details
  • Billing details
  • Shipping address
  • Payment method summary
  • Shipping method or shipping fee
  • Order total

Customers are encouraged to retain order confirmations and invoices for their records.

If you do not receive an order confirmation within 24 hours after placing your order, please contact us at [email protected] for assistance.

Please check your spam or junk folder before contacting us, as automated order emails may occasionally be filtered by email providers.

6. Billing Information Accuracy

Customers are responsible for providing accurate and complete billing information at checkout.

This may include:

  • Full name
  • Billing address
  • Email address
  • Phone number
  • Payment information
  • Any other information required by the payment provider

Incorrect, incomplete, or unverifiable billing information may result in payment failure, order delays, additional verification, or order cancellation.

Wattina is not responsible for delays or failed orders caused by inaccurate billing information provided by the customer.

7. Billing Issues and Disputes

If you notice a billing issue, please contact us promptly at:

[email protected]

Billing issues may include:

  • Duplicate charges
  • Incorrect billing amounts
  • Unauthorized transactions
  • Failed payment attempts
  • Missing order confirmation after payment
  • Refund status questions

When contacting us, please include:

  • Your order number, if available
  • Email address used at checkout
  • Transaction date
  • Amount charged
  • A brief description of the issue

We will review the matter and, when necessary, work with our payment processor to investigate and resolve the issue.

Approved refunds are handled in accordance with our Returns & Refunds Policy.

8. Fraud Prevention and Order Verification

To maintain a secure shopping environment, Wattina and our payment providers may review orders for potential fraud, unauthorized activity, or payment risk.

We reserve the right to hold, delay, decline, or cancel orders that appear suspicious, fraudulent, unauthorized, high-risk, or inconsistent with our policies.

Additional verification may be requested before an order is processed. This may include verification of billing details, shipping information, payment authorization, or customer identity.

Confirmed or suspected fraudulent activity may be reported to the relevant payment provider, financial institution, carrier, or legal authority when required or permitted by law.

All verification and fraud prevention activities are conducted in accordance with applicable laws and our Privacy Policy.

9. Refunds

Refunds, when applicable, are issued according to our Returns & Refunds Policy.

Approved refunds are generally credited to the original payment method used for the order.

Refund processing typically takes:

5–10 business days

The exact time may vary depending on your bank, card issuer, PayPal, or payment provider.

Please note that Wattina does not control bank or payment provider processing times after a refund has been issued.

Original shipping fees are generally non-refundable, except when the return or refund is due to a confirmed Wattina error, such as a defective, damaged, or incorrect item.

For complete details, please review our Returns & Refunds Policy.

10. Chargebacks

If you believe there is an issue with your order or payment, please contact us first at [email protected] so we can review and assist.

Filing a chargeback without contacting us may delay the resolution process.

If a chargeback is filed, we may provide relevant order, payment, shipping, delivery, communication, and policy information to the payment provider or financial institution handling the dispute.

This may include:

  • Order confirmation
  • Payment details
  • Tracking information
  • Delivery confirmation
  • Customer communication history
  • Return or refund records
  • Applicable website policies

We will cooperate with payment providers and financial institutions during the dispute review process.

11. Payment Security and Privacy

Customer payment information is handled by secure third-party payment providers.

Wattina does not sell or rent customer personal information.

Personal information collected during checkout is used to process orders, arrange shipping, provide customer support, handle returns and refunds, prevent fraud, comply with legal obligations, and operate our business.

For more information about how customer information is collected, used, shared, and protected, please review our Privacy Policy.

12. Changes to Billing Terms

Wattina may update or modify these Billing Terms & Conditions from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Changes take effect when posted, unless otherwise stated.

The most current version of these Billing Terms & Conditions applies to orders placed after the updated terms are posted.

13. Contact Us

If you have questions about billing, payment, invoices, refunds, or payment disputes, please contact us:

Wattina
Operated by Samga Asriam LLC

Email: [email protected]
Phone: (+1) 719-285-0616
Address: 10603 Cherrybrook Cir, Highlands Ranch, CO 80126, United States

Customer Support Hours:
Monday – Saturday, 7:00 AM – 5:00 PM MST

Response Time:
We aim to respond within one business day.