At Wattina, we want customers to shop with confidence. This Returns & Refunds Policy explains our return eligibility requirements, return process, refund timelines, and customer responsibilities in a clear and transparent manner.

Wattina is operated by Samga Asriam LLC, a U.S.-registered company. By placing an order on our website, you agree to the terms outlined in this Returns & Refunds Policy.

1. Service Availability

This Returns & Refunds Policy applies to orders shipped within the United States.

Wattina currently ships within the United States only. We do not offer international shipping at this time.

Returns are only accepted for eligible orders delivered within the United States.

2. Return Window

Customers may request a return within:

30 days of delivery

The 30-day return period begins on the date the order is marked as delivered by the shipping carrier.

Return requests submitted after 30 days of delivery may not be accepted.

3. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • The item must be unused
  • The item must be in its original condition
  • The item must include all original tags, labels, accessories, and packaging
  • The item must not show signs of wear, washing, damage, stains, odors, or alteration
  • The return request must be submitted within 30 days of delivery
  • Proof of purchase or order information must be provided

Items that do not meet these conditions may be rejected.

If a return is rejected after inspection, the item may be returned to the customer at the customer’s expense.

4. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale
  • Personalized or custom-made products
  • Gift cards
  • Promotional or free items
  • Items that have been used, worn, washed, altered, or damaged after delivery
  • Items missing original tags, labels, accessories, or packaging
  • Items showing signs of use, wear, stains, odors, or damage not caused during shipping

If you are unsure whether your item is eligible for return, please contact us before sending the item back.

5. How to Start a Return

To request a return, please contact our customer support team before shipping the item back.

Please email us at:

[email protected]

Include the following information in your email:

  • Order number
  • Email address used at checkout
  • Item name or product name
  • Reason for return
  • Photos or videos, if the item is damaged, defective, or incorrect

After receiving your request, our support team will review it and provide return instructions if the item is eligible.

Please do not send items back without contacting us first. Returns sent without prior approval or instructions may not be accepted.

6. Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to a Wattina error.

Customer-paid return shipping applies to returns for reasons such as:

  • Ordered the wrong size
  • Ordered the wrong item
  • Changed mind
  • No longer wanted
  • Personal preference
  • Incorrect address provided by the customer

Return shipping fees are non-refundable.

If the return is due to a defective, damaged, or incorrect item, Wattina will cover the return shipping cost once the issue is confirmed by our support team.

7. Recommended Return Shipping Method

Customers are responsible for safely shipping return items back to the return address provided by our support team.

For reliable and trackable returns, we recommend using a trackable shipping service such as:

  • USPS
  • UPS
  • FedEx

Using a trackable service helps ensure your return can be monitored and confirmed.

Wattina is not responsible for return packages that are lost, delayed, or damaged in transit when the return shipping is arranged by the customer.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within:

30 days of delivery

Please email [email protected] with your order number and clear photos or videos showing the issue.

Examples may include:

  • Damaged item received
  • Defective product
  • Wrong item received
  • Incorrect size, color, or design sent
  • Missing item from the order

We may request photos, videos, packaging images, shipping label images, or other information to verify the issue.

Once the issue is confirmed, Wattina may offer one of the following resolutions:

  • Replacement item
  • Refund to the original payment method
  • Other appropriate solution based on the situation

If the return is due to a confirmed Wattina error, damaged item, defective item, or incorrect item, Wattina will cover the approved return shipping cost and may refund the original shipping fee where applicable.

9. Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If your return is approved:

  • The refund will be issued to the original payment method used for the order
  • Refund processing typically takes 5–10 business days
  • Processing time may vary depending on your bank, credit card provider, PayPal, or payment processor

Please note that the time it takes for the refund to appear in your account may depend on your payment provider and is outside Wattina’s control.

10. Original Shipping Fees

Original shipping fees are generally non-refundable.

Original shipping fees may be refunded only when the return is due to a confirmed Wattina error, such as:

  • Defective item
  • Damaged item
  • Incorrect item sent
  • Other confirmed fulfillment error caused by Wattina or our fulfillment process

For customer-choice returns, such as wrong size ordered, changed mind, or personal preference, original shipping fees are non-refundable.

11. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please take the following steps:

  1. Check your bank account, credit card statement, PayPal account, or original payment method.
  2. Contact your bank, card issuer, PayPal, or payment provider, as refund posting times may vary.
  3. Allow the standard refund processing period of 5–10 business days after approval.

If you have completed these steps and still need assistance, please contact us at:

[email protected]

Please include your order number and refund approval email, if available.

12. Exchanges

Wattina does not offer direct exchanges at this time.

If you would like a different size, color, design, or product, please return the original item if it is eligible under this policy and place a new order on our website.

The new order will be processed separately according to product availability, pricing, shipping fees, and current promotions.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will do our best to assist, but changes or cancellations are not guaranteed once an order has entered processing, production, fulfillment, or shipment.

If an order has already shipped, it cannot be canceled. You may request a return after delivery if the item is eligible under this Returns & Refunds Policy.

14. Refused, Unclaimed, or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout and for accepting delivery of their order.

If a package is refused, unclaimed, or returned due to an incorrect or incomplete address provided by the customer:

  • The original shipping fee may be non-refundable
  • Additional shipping fees may apply to resend the package
  • Refund eligibility may depend on the condition of the returned item and the circumstances of the return

Please contact us promptly if you believe there is an issue with your shipping address or delivery.

15. Return Address

The return address may vary depending on the product and fulfillment location.

Please contact [email protected] before sending any return. Our support team will provide the correct return instructions and return address for your order.

Returns sent to the wrong address or without prior approval may not be accepted.

16. Customer Support

If you have questions about returns, refunds, damaged items, defective products, or order issues, please contact us:

Wattina
Operated by Samga Asriam LLC

Email: [email protected]
Phone: (+1) 719-285-0616
Address: 10603 Cherrybrook Cir, Highlands Ranch, CO 80126, United States

Customer Support Hours:
Monday – Saturday, 7:00 AM – 5:00 PM (MST)

Response Time:
We aim to respond within one business day.